[VIRTUAL] How Salesforce Enables the Support and Service Your Clients Demand in 2021
Learn how to solve the puzzle to the ultimate service and support technology and get lunch on us!
Join Sikich on Wednesday, September 1st at Noon EDT to see a demo of what your future can be.
Elevate your organization.
case management and balancing costs to self service capabilities and client
satisfaction (and a lot of things in between), there are many factors that you have to get
right to keep your clients happy and grow your business with expectations that
exists today. Bad news: $1.6T is lost every year in the U.S. because of poor
customer service. (Accenture
Strategy) Good news: Salesforce enables you with everything you need!
Sikich on Wednesday, September 1st at Noon Central/1pm Eastern to
see how to elevate your organization with Salesforce Service Cloud and
Experience Cloud. Matt Mountain, Sikich Partner and Professional Services Expert,
will help you solve the puzzle to the ultimate service and support technology
including case management, knowledge management, omni-Channel contact center,
self service, unified agent experience and feedback and surveys. Get lunch on
us and see a demo of what your future can be.
Attend this webcast to learn how to:
Reduce service costs with improved efficiency such as case reduction/deflection.
Increase customer retention from an improved customer experience.
Drive faster speed of service, shorter resolution time, and easy access to information.